|
All our engineers
are trained by the manufacturer.
Each engineer attends
manufacturers recognised training
courses, junior engineers are college
trained, our senior engineers all have
in excess of 10 years experience.
All
our support business is based within 25 miles of
Crawley.
We know of local supplier's that maintain equipment in the
Midlands, should your urgent call require the services
of an engineer who is in Birmingham or a part currently
being carried on this engineers car how long will it
take for him to drive to you? Also if you are in
Birmingham and you place a call how long will it take
for an engineer to arrive, 4 hours on a good day, and
that's if he can respond immediately.
The products that we sell are chosen for their
technical merits. For instance we
would recommend a Samsung multifunction
over a Brother machine due to their ease
of maintenance, to clear a printer jam
in the Brother it will take an
experienced engineer at least an hour
the Samsung can be cleared in 5 minutes
when labour rates cost £66.00 per hour
this is a large saving.
We do not offer "No fix,
no fee" gimmicks
what
we will do is attend your site at a rate
from £15 + vat Callout, Labour charged at £35.00
+ vat per
half hour, workshop labour is still charged at £45.00
per hour. if we feel that the
repair is uneconomic we will assess &
quote for the repair, you can then
decide whether it is economical to
repair a machine. We will offer advice
on what alternative's (new &
refurbished) that we would recommend. We will then credit this against a
replacement should you wish to purchase a new machine
from ourselves.
See this case history
Priority callout We choose to prioritise our calls, if
your call relates to a PM (Preventative Maintenance)
light showing, we will book a call at a convenient time
to you (when the machine is used the least) so as to
reduce disruption.
Machine out of action
If the call relates to a breakdown
(machine out of action) during an
important job we will endeavour to
respond ASAP. Our current fastest
response time is 15 minutes.
4 hour call out we do not offer unrealisable
guaranteed call out response times, most suppliers that
do, have to use very junior trainee
engineers as a first response. When you
place a service call with Digital Office
Solutions the
engineer who arrives at the initial call
will generally be the engineer who
completes it.
Telephone Support
is FOC as long as the call remains under
5 minutes, if a call exceeds 5 minutes
then the customer will be given the
choice of proceeding with the call and
being charged £20 per half hour or the
customer will be given the opportunity
to book a service visit. Alternatively you can take out a
support package.
Maintenance agreements
can be arranged from 0.5p per copy, this
includes unlimited telephone support
Time and Materials Call are charged
from £15 + vat Callout, Labour charged at £35.00
+ vat per
half hour, workshop labour is still charged at £45.00
per hour.
Back to the
top
CONTACT US |
