Your local independent office equipment supplier!

01293 537827 

 

 

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   SUPPORT

 

 

 

   

 

All our engineers are trained by the manufacturer.

Each engineer attends manufacturers recognised training courses, junior engineers are college trained, our senior engineers all have in excess of 10 years experience.

All our support business is based within 25 miles of Crawley.

We know of local supplier's that maintain equipment in the Midlands, should your urgent call require the services of an engineer who is in Birmingham or a part currently being carried on this engineers car how long will it take for him to drive to you? Also if you are in Birmingham and you place a call how long will it take for an engineer to arrive, 4 hours on a good day, and that's if he can respond immediately.

The products that we sell are chosen for their technical merits. For instance we would recommend a Samsung multifunction over a Brother machine due to their ease of maintenance, to clear a printer jam in the Brother it will take an experienced engineer at least an hour the Samsung can be cleared in 5 minutes when labour rates cost 66.00 per hour this is a large saving.

We do not offer "No fix, no fee" gimmicks what we will do is attend your site at a rate from 15 + vat Callout, Labour charged at 35.00 + vat per half hour, workshop labour is still charged at 45.00 per hour. if we feel that the repair is uneconomic we will assess & quote for the repair, you can then decide whether it is economical to repair a machine. We will offer advice on what alternative's (new & refurbished) that we would recommend. We will then credit this against a replacement should you wish to purchase a new machine from ourselves. See this case history

Priority callout We choose to prioritise our calls, if your call relates to a PM (Preventative Maintenance) light showing, we will book a call at a convenient time to you (when the machine is used the least) so as to reduce disruption.

Machine out of action If the call relates to a breakdown (machine out of action) during an important job we will endeavour to respond ASAP. Our current fastest response time is 15 minutes.

4 hour call out we do not offer unrealisable guaranteed call out response times, most suppliers that do, have to use very junior trainee engineers as a first response. When you place a service call with Digital Office Solutions the engineer who arrives at the initial call will generally be the engineer who completes it.

Telephone Support is FOC as long as the call remains under 5 minutes, if a call exceeds 5 minutes then the customer will be given the choice of proceeding with the call and being charged 20 per half hour or the customer will be given the opportunity to book a service visit. Alternatively you can take out a support package.

Maintenance agreements can be arranged from 0.5p per copy, this includes unlimited telephone support

Time and Materials Call are charged from 15 + vat Callout, Labour charged at 35.00 + vat per half hour, workshop labour is still charged at 45.00 per hour.

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CONTACT US

 

CONTACT US
Digital Office Solutions
Unit 5 Hyders Farm
 Bonnetts Lane
Crawley
RH11 0NY
Enquiries
01293 537827
Email Us
SUPPORT
is offered
Monday - Friday
9.00am - 5.30pm
0870 848 4040

 

Introductory discount voucher!

OCT 2014 NEW LABOUR RATES

Callout from 15.00 + vat

35 + vat per half hour.

Equivalency List

Fault Codes

Cont Form

 

 

UK Photocopier Repairs

 

 

 

 

Quickstream Ltd T/A Digital Office Solutions,
Unit 5 Hyders Farm,
Bonnetts Lane
Crawley, 
RH11 0NY
Telephone 01293 537827 Registered in England Registration Number 04193475
Faxscimile 01293 619934 Registered Office 87 Church Street, Willingdon BN22 0HS
   
Director J M Waters  Vat Registration No 858 1773 84