• PRODUCT KNOWLEDGE
• TOTAL COST OF OWNERSHIP
• PRICING
• PRODUCT SUPPORT

“I feel the need to write to you to express my delight at the level of customer service I received from your team yesterday”

St Marys Chuch, Caterham

PRODUCT KNOWLEDGE - "Do you want to buy half a printer"

We where asked to quote for a new photocopier / printer, the clients requirements where that they needed to produce 200 x 10 page booklets overnight.

We produced our quote which we felt was very reasonable only to be told that we where £800 pounds more expensive than Canon.

Fortunately we knew the customer and they trusted us enough to show us the Canon quote. It immediately became apparent that the Canon salesman had not listened to the clients request. He had quoted for a machine which had a 2,500 sheet paper supply but he had not thought about the finished product. His machine had only got the standard 500 sheet catch tray, which would have required the client to be present to remove the finished booklets or the printer would have stopped every 50 sets.

We had quoted for a machine with a document finisher which had a output tray capable of receiving & stapling the finished booklets in total.

When we pointed this out to client they contacted the Canon Salesman who somewhat red faced had to add £1700 to his quote for a finisher.

Needless to say the client choose to purchase her machine from us!

TOTAL COST OF OWNERSHIP

At a local Business Breakfast Club we were asked for a quotation for a small colour multi-function machine.

We recommended a Canon product for around £200.00 + vat.

At the next weeks meeting the customer produced a Dell flyer with a similar product listed for £97.00 + vat and asked us why we where so expensive.

We asked the client for a rough estimate of his usage (total number of items printed, copied and faxes received) in one month, he conservatively  estimated his use as 500 documents (a ream of paper) per month, we asked him to bare with us till next week so we could calculate his true cost of ownership. When we calculated his monthly usage ink and paper cost plus the cost of the  equipment.

At the next weeks meeting we were able to confirm that:-

The Canon we recommended would cost him £1245.80 over the next 3 years,

The Dell he thought was cheaper would have cost £2937.60 over 3 years

Are you sure you want to choose your own printer?

PRICING

We try to ensure that our pricing remains competitive.

• New equipment sale prices are kept as low as possible.
• Our refurbished equipment proves very popular and very good value for money.
• New genuine Toner Cartridge pricing, we try to match large on-line suppliers.
• Our compatible Toner Cartridges may appear to be more expensive than other on-line resellers but this is due to us using a premium cartridge to ensure value and quality that we will warrant for use in your machine.

SUPPORT

“Dear Stefan

Just a note to thank you for your speedy service. Your excellent pricing that we find highly competitive and your kind assistance advising us on the right printers to suit our requirements. You are now our first port of call for all office equipment.”

JEM Marketing, Cranleigh

SUPPORT - “Any piece of office equipment is only as good as the person maintaining it”

Quickstream Ltd have been supplying and maintaining photocopiers, copiers, printers and multi-function equipment in West Sussex, East Sussex, Surrey and Kent and surrounding areas for 30 years. We can install and setup network multi-function machines for printing and network scanning.

Quickstream Ltd are based on the outskirts of Crawley,our mobile engineers maintain equipment across the Southeast of England. If you are looking to keep costs to a minimum you can bring your equipment to our workshops that are fully equipped to undertake any photocopier, copier, multi-function , printer repair.

We offer on-going photocopier copier support agreements or time and materials support.

All our engineers have undertaken manufacturers training courses to ensure your photocopier, copier is maintained to the highest possible standard.

For more information on support see our “Service do I need it” page